Terms & Conditions

Effective Date: 01.01.2026

These Terms & Conditions (“Terms”) govern your access to and use of the Novathebrand website, as well as any purchases made through our website.

By using this website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy and any other policies referenced on this website, including our Returns & Refunds Policy.

1. Company Information

Novathebrand
15442 Ventura Boulevard
California, United States
Email: support@novathebrand.com

2. Acceptance of Terms

These Terms apply to all visitors, users, and customers of Novathebrand.

By accessing our website or placing an order, you confirm that:

• you are at least the age of majority in your jurisdiction, or are accessing the website with appropriate legal authority
• you are legally capable of entering into a binding agreement
• you agree to comply with these Terms and our related policies

We reserve the right to update or modify these Terms at any time. Any changes will take effect upon publication on this page. Continued use of the website following such changes constitutes acceptance of the updated Terms.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, pricing, and availability are accurate and up to date.

However, occasional errors, inaccuracies, or omissions may occur. In addition:

• slight variations in color, texture, fit, or appearance may occur due to screen settings, photography, lighting, or manufacturing differences
• product availability may change without notice

We reserve the right to:

• correct any errors or omissions
• update product information at any time
• modify or discontinue products without prior notice
• cancel or refuse orders affected by pricing, availability, or listing errors

Product images are provided for illustrative purposes and may not reflect the exact appearance of the item in every case.

4. Pricing, Orders, and Payment

All prices are displayed in the applicable currency shown at checkout and are exclusive of taxes unless otherwise stated.

Payment must be successfully authorized before an order is accepted and processed.

We reserve the right to:

• refuse or cancel any order at our discretion
• limit order quantities per person, household, or order
• request additional verification before accepting or processing an order

Available payment methods are shown at checkout and may vary depending on location and availability.

5. Order Processing and Shipping

Orders are typically processed within 1–3 business days.

Estimated delivery times provided on the website or at checkout are for guidance only and are not guaranteed. Delivery timeframes may vary depending on destination, carrier conditions, customs processing, weather, peak periods, or other factors outside our control.

We are not responsible for shipping delays caused by carriers, customs authorities, or other third parties.

6. Fulfillment and International Shipping

Some orders may be fulfilled through international logistics or supplier networks. By placing an order, you acknowledge that:

• shipping timelines may vary depending on fulfillment location
• tracking updates may occasionally be delayed or limited while a shipment is in transit
• customs or cross-border processing may impact delivery timelines
• return instructions or return addresses may differ depending on the item and fulfillment source

We aim to provide accurate delivery estimates, but all shipping timeframes remain estimates only.

7. Returns, Refunds, and Cancellations

Returns, refunds, cancellations, and related conditions are governed by our Returns & Refunds Policy, which forms part of these Terms.

By placing an order, you acknowledge that you have reviewed and agreed to that policy.

8. Shipping Information and Delivery Responsibility

Customers are responsible for ensuring that all shipping information entered at checkout is complete and accurate.

Please contact us as soon as possible if you need to request an address correction. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

We are not responsible for:

• delays or failed delivery resulting from incorrect or incomplete address details provided by the customer
• packages marked as delivered by the carrier to the address provided at checkout
• loss, theft, or misplacement of parcels after confirmed delivery

If you experience a delivery issue, we encourage you to contact the carrier first and then reach out to our support team so we can assist where possible.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Novathebrand shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

• your use of the website
• any purchase made through the website
• shipping delays or carrier-related issues
• minor variations in product appearance that do not materially affect the product’s intended use

In all cases, our total liability shall not exceed the amount actually paid by you for the product giving rise to the claim.

10. Payment Disputes and Chargebacks

If you experience any issue with your order, we encourage you to contact our support team first so we can review the matter and attempt to resolve it promptly.

We reserve the right to respond to payment disputes or chargebacks with relevant supporting documentation, including but not limited to:

• order confirmation records
• tracking and delivery confirmation
• customer communications
• acceptance of these Terms and related policies at checkout

We also reserve the right to refuse future service where we reasonably believe there has been fraudulent, abusive, or bad-faith payment dispute activity.

11. Intellectual Property

All content on this website, including but not limited to text, product descriptions, images, logos, graphics, layout, and branding elements, is the property of Novathebrand or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, distribution, or commercial exploitation of any website content is strictly prohibited.

12. Customer Support and Complaints

For questions, concerns, or complaints, please contact us at:

support@novathebrand.com

We aim to respond within 5 business days, although response times may vary during peak periods or promotional events.

13. Refusal of Service

We reserve the right to refuse service, cancel orders, or restrict access to our services where we reasonably suspect:

• fraud
• abuse of our policies
• misuse of promotions
• excessive disputes or chargebacks
• violations of these Terms

14. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

16. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy, and any other policies referenced on this website, constitute the entire agreement between you and Novathebrand regarding your use of the website and any purchases made through it.