Payment Policy

Accepted Payment Methods

Novathebrand currently accepts the following payment methods:

• Credit and debit cards (Visa, Mastercard, AMEX, and Diners)

• PayPal

All transactions are processed in US dollars (USD). You will be charged immediately when placing your order.

Order Processing and Confirmation

Once you place an order, you will receive an email confirmation containing your order details. Please ensure that all shipping and product information is correct. Novathebrand is not responsible for incorrect information provided at checkout.

Order Cancellations

If you wish to cancel your order, you must do so within 24 hours of placing it.
To request a cancellation, please email us at support@novathebrand.com with your order number.

After 24 hours, your order will be processed and shipped, and cancellations will no longer be possible.

Returns and Refunds

We accept returns on all items within 30 days of delivery. To be eligible for a return:

• Items must be unused, unwashed, and in their original condition with all tags attached.

• You must contact us at support@novathebrand.com before sending your return to receive instructions and a return authorization.

Please note:

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

• Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Non-Refundable Items

• Items returned more than 30 days after delivery

• Items not in original condition (damaged, worn, or missing tags)

Taxes and Fees

All prices on our website are listed in US dollars (USD).
For international orders, additional customs duties or import taxes may apply, and these are the customer’s responsibility.

If you have any questions regarding your payment, order, or return, please contact our customer support at support@novathebrand.com.

Thank you for shopping with Novathebrand.